Privacy policy
The data this site and our phone line receive, the reason for each item, and the parties who see it.
Effective: November 2026 · Questions: hello@htownconcreteco.com
| Item collected | Purpose | Recipients |
|---|---|---|
| Name, phone number and job ZIP code from the estimate form | Calling you back and booking the estimate visit | Our scheduling staff and the crew assigned to the address |
| Job type and the optional notes field (size, site conditions, timing) | Sending the right estimator with the right measurements in mind | Scheduling staff and the estimator |
| Caller ID, call audio and the details you give the automated phone assistant | Recording the request accurately; calls may be recorded after a spoken notice | Our staff; the phone system provider stores it for us |
| Messages typed into the website chat | Answering questions and passing on a callback request; the chat runs on an outside provider's system on our behalf | Our staff; the chat provider stores it for us |
| Property address, site photos, permit records and HOA paperwork | Measuring, quoting, permitting and documenting the job | The crew, the City of Houston, Harris County or the suburban city that issues the permit, and your HOA when a submittal is needed |
| Anonymous visit counts (pages viewed, device type) | Seeing which pages are useful; Cloudflare Web Analytics, no cookies and no advertising profile | Aggregate figures only |
Retention
Job files, including estimates, permit numbers, photos and invoices, are kept for as long as warranty, permit and tax records require. Form and call records that never become a job are deleted after a reasonable period. Your browser stores recent chat conversations on your device for up to 30 days so you can pick a chat back up; clearing site data removes them. We do not sell personal information and do not share it with advertisers.
Your choices
Email hello@htownconcreteco.com to ask for a copy of what we hold about you, to correct it, or to delete it once no job record requires it. Tell the assistant or the person calling you back if you do not want a call recorded. This site is meant for adults arranging concrete work, and we do not knowingly collect information from anyone under 18.