The people behind your concrete job

Who answers the phone?

An automated assistant picks up every call at all hours and takes your name, number, address and the job you have in mind. A member of our staff then calls you back, normally within the hour during the day, to set up the estimate visit. Ask for a person at any point and a person will call.

Who comes out?

An estimator. They measure the area, look at the existing concrete, the drainage, nearby trees and the street frontage, check whether a ditch, culvert or public sidewalk is involved, and then write the estimate line by line. Ask them why five inches instead of four, or whether a sunken panel can be lifted rather than replaced; they will explain.

Who pours and finishes the concrete?

An independent, insured crew that we schedule. The crew breaks out the old concrete, digs and compacts the base, sets forms and steel, places and finishes the slab, cuts the joints and applies the cure. We tell you which crew is assigned before the job goes on the calendar.

Who handles permits and paperwork?

Our office. It checks whether the City of Houston, Harris County or a suburban city governs your address, files right-of-way permits, schedules inspections, prepares HOA submittals, and keeps each crew's insurance certificate on file. It also moves pour dates when the forecast turns.

Who do I call if something is wrong?

The same number. The complaints policy lists the timeframes.

Phone (832) 209-7766 or email hello@htownconcreteco.com.